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Intermediate

Support Escalation Agent

Resolve support issues autonomously and delegate complex cases to specialized agents or humans.

What to build

A support agent that resolves simple cases and escalates complex ones.

Suggested architecture

  1. 1Support ticket
  2. 2Support Agent
  3. 3Attempt resolve
  4. 4Delegate specialist / HITL
  5. 5Memory update
  6. 6Close or escalate

Minimum acceptance criteria

  • Public GitHub repository
  • Uses @hazeljs/agent
  • Ticket handling path
  • README with setup instructions
  • Delegation or HITL escalation demonstrated

Optional advanced goals

DelegationMulti-AgentMemoryHITL

Submit Support Escalation Agent

This form saves your project to our database. We review it for the community showcase — you do not open a pull request.

Submit your repository

Public GitHub repos only. This form saves your project to our database. We review it before it can appear on the community showcase — you do not open a pull request.

HazelJS packages used
HazelJS capabilities used